Shipping & Returns

Shipping

All Bia products are handmade and take 2-3 business days to process once your order is placed. Once shipped you will be able to track your package via the tracking number you will receive. We offer a flat rate shipping fee of $8 CAD for domestic orders and $14 CAD for international orders.

Domestic

Once your order is processed, shipping should take 2-4 business days. Due to current COVID-19 related delays please allow for longer than usual delivery times. You will be able to track your package via the tracking number you receive.

International

Once your order is processed, shipping should take 6-10 business days. Due to current COVID-19 related delays please allow for longer than usual delivery times. You will be able to track your package via the tracking number you receive. International orders may be subject to duties, taxes and tariffs. These fees must be paid by the recipient. Failure to pay for these charges may result in the package being sent back to Bia. At this point we will offer a refund with the deduction of any fees we may have had to cover for you - the recipient.

Returns

If for any reason you are not completely satisfied with your purchase you can return your items for a full refund within 14 days of receiving your package. Please contact info@shopbia.ca for further details on how to process your return.